Contact & support

We're here to help, every day

Questions about plans, help setting up a device or a problem with your account — talk to a real person.

What do you need help with?

Send us a message and we'll reply by email. Add your WhatsApp number for a quicker answer.

Every day, 9am – midnight UK time. Messages sent overnight are answered first thing in the morning.

Looking to resell? See the reseller programme. Copyright notices go to our DMCA process.

The questions we're asked most — solved in seconds.

Check your spam folder first, then message us on WhatsApp with the email you used. We'll resend them straight away.

Usernames and passwords are case-sensitive. Copy and paste them rather than typing, and check the server URL includes http:// and the port number.

Restart your router and device, try a wired connection, and see our buffering guide. If it continues, message us with the channel name and time.

Message us before your plan ends with the plan you want. Your login usually stays the same.