This policy explains how iBest UK IPTV (“iBest UK IPTV”, “we”, “us”) collects and uses personal data when you visit ibestukiptv.com, contact us, request a trial or buy a subscription. We act as the data controller and follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information we collect

  • Contact details you give us: name, email address and, if you choose, a WhatsApp number.
  • Order details: the plan you choose, its start and end dates, and the device type you use.
  • Messages you send us by form, email, WhatsApp or Telegram.
  • Technical data: IP address, browser type and pages visited, collected in server logs for security and performance.
  • Service data: connection logs needed to run your account, such as active sessions and connection counts.

We do not ask for or store full card details. Payments are handled by the payment provider you use, under its own privacy policy.

How we use your information

  • To provide your trial or subscription and send login details (performance of a contract).
  • To answer questions and provide support (legitimate interests / contract).
  • To prevent fraud, abuse and account sharing beyond plan limits (legitimate interests).
  • To send renewal reminders about your own plan (legitimate interests). We don't send marketing without your consent.
  • To meet legal obligations, such as keeping financial records.

Sharing

We share data only with service providers who help us run the business — for example hosting, email delivery and payment processing — under contracts that protect your data. We never sell personal data. We may disclose information where the law requires it.

International transfers

Some providers may process data outside the UK. Where they do, we rely on adequacy regulations or standard contractual clauses approved for UK transfers.

How long we keep data

We keep account and order records for as long as your account is active and for up to six years afterwards for accounting purposes. Support messages are kept for up to two years. Server logs are kept for up to 90 days.

Cookies

This website does not use advertising or tracking cookies. Your browser may store small amounts of technical data needed for the site to work. If we add analytics in future, we will update this policy and ask for consent where required.

Your rights

You can ask to access, correct or delete your data, to restrict or object to processing, and to receive a copy of your data. Email privacy@ibestukiptv.comand we will reply within one month. You can also complain to the Information Commissioner's Office (ico.org.uk).

Contact

Questions about this policy: privacy@ibestukiptv.com or support@ibestukiptv.com. See also our terms and conditions.