We want you to be confident before you pay, which is why we offer a free 24-hour trial. Please use it to check the service on your device and connection. This policy explains when we refund paid plans.
Eligible refunds
You can request a full refund within 48 hours of activation if:
- the service does not work on your device and our support team cannot fix it; or
- you experience a persistent fault on our side that we cannot resolve.
Please contact support first — most problems are solved quickly. We may ask for details such as your device and connection type to confirm the issue.
Not covered
- Requests made more than 48 hours after activation.
- Problems caused by your internet connection, Wi-Fi, device or third-party apps.
- A specific channel or event becoming unavailable, as line-ups can change.
- Accounts suspended for breaking our terms, such as sharing logins.
- Change of mind after the refund window.
Your statutory rights
If you are a UK consumer, you may have additional rights under the Consumer Contracts Regulations and the Consumer Rights Act 2015. When you ask us to start the service immediately, the 14-day cancellation period for digital services may end once streaming begins. Nothing in this policy affects your statutory rights.
How to request a refund
Email support@ibestukiptv.com or message us on WhatsApp with your account email and the reason for the request. Approved refunds are returned to the original payment method, usually within 5–10 working days depending on the provider.
iBest UK IPTV — questions about this policy? Contact us.